Refund policy

Return Policy

 

At Fernside Farm we take pride in creating a relaxed and stress-free environment for our customers. Your satisfaction is our top priority, and we want to ensure a smooth return process for any physical items purchased from our farm store, online, market, event or at an Expo. 

 

Please note that any virtual content, educational content, or event tickets are not eligible for returns or refunding.

 

Please follow our return policy guidelines below for all other products:

 

Physical Items (Sold in our Farm Store, Online, Expo Shows):

Initiating a Return:  To initiate a return, please contact us at fernsidefarmnh@gmail.com with your order number and details about the product you would like to return. A member of our team will provide you with instructions on how to proceed.

Customer Service: Please keep in mind we are a small business and will get back to you as soon as possible with details regarding your return. 

Timeframe:  Products must be returned within 30 days of the purchase date to be eligible for a refund.

Refund Process:  Upon receiving the returned product, we will promptly refund the full purchase price.

Shipping:  The buyer is responsible for any return shipping charges.

Refunds will be processed no longer than 30 days after receiving the returned item.

Please note that any deviations from these policies may result in delayed processing or denial of the return. 

 

 

 

If you have any questions regarding this policy, you're invited to contact us at fernsidefarmnh@gmail.com